Description |
At T-Mobile, we're looking for the next big idea. Yours.
Around here, if you've got daring ideas about how we can better serve our customers-and the follow-through to back them up-you've got our attention. At T-Mobile, you'll work hard, be inspired to dream big, and have our full support in your quest to reach your professional potential.
The fact is, we want the most talented people on our team, so it just makes good business sense to be 100% committed to your success. Every aspect of our company culture, from training to recognition programs, is designed to encourage you to learn, innovate, contribute, and achieve.
Sound too good to be true? -Come see for yourself. Welcome to T-Mobile!
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
Primary Duties and Responsibilities:
* Plans, performs, directs, and completes the analysis of outages in the T-Mobile wireless Network infrastructure with the intent of improving the quality and consistency of network operations.
* Complete required analysis and relevant documentation
* Utilize understanding of T-Mobile wireless network and operational processes to fully evaluate network outages and recommend procedural improvements to avoid similar outages in the future.
* Has the ability to conceptualize, document, and communicate process improvement solutions to meet business objectives.
* Plan, facilitate, and participate in working outage review sessions with cross-functional resources including other engineering teams and regulatory compliance teams.
* Ability to conduct peer reviews to solicit feedback on materials created.
* Design and delivery of training to department and business
* Confidently makes presentations to small and mid-size internal and external audiences
* Other duties as assigned
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Requirements |
Qualifications & Competencies:
* Solid understanding of wireless networks and wireless network operations.
* MS Office Tools (Word, Excel, Project, PowerPoint, Visio, Access)
* Ability to gather, organize, analyze, and present data from standard database configurations/systems such as SQL, Access, and Oracle.
* Ability to effectively manage time, prioritizes work, multi-task across many assignments, and creates deliverables with little direction
* Technical writing skills producing clear and unambiguous deliverables
* Strong communication (verbal/written) skills required.
* 2 year minimum experience in wireless telecommunications industry
* GSM experience is a plus
* Experience working with the FCC is a plus
* Understanding of the outage reporting tools / systems (ie. Homer) in a plus
* Use of hands/fingers
* Occasional travel
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
When asked "How did you hear about us?" please select the option "Other" from the list and type "LatPro" on the next open field.
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