Description |
T-Mobile USA is one of the fastest growing nationwide wireless carriers, providing voice, messaging and high-speed wireless data services which enable our 30 million customers to effortlessly connect to those who matter most to them.
Our high-spirited, entrepreneurial environment offers substantial growth and opportunity to those who desire a fast-paced, high technology environment. In addition, we offer a competitive salary and a comprehensive benefits package featuring a Discount Phone Program, Tuition Assistance, Health/Dental Plans, Life Insurance, 401K Plan, and more.
Job Description
The Sales & Service Information (SSI) team is responsible for delivering key Sales, Retail and Customer Service operational metrics and reports to T-Mobile Leadership and the field. The Business Analyst III is responsible for gathering, validating and documenting reporting requirements, as well as the production and distribution of ad hoc reports as needed. The Business Analyst III also participates in larger T-Mobile projects and initiatives and provides requirements and suggestions based on reporting needs. This position works closely with the Sales, Retail and Customer Service Leadership and various other departments within T-Mobile.
Job Responsibilities
* Subject matter expert for the Sales, Retail and Customer Service reporting needs
* Work closely with senior management to define new reporting initiatives
* Design and development of new reports based on existing systems, data, and tools
* Involved in larger T-Mobile initiatives and projects to design new reports and reporting solutions
* Production and distribution of assigned ad hoc and recurring reports as needed
* Cross-training as backup to other members on the team
* Able to assist in the professional/career development of teammates
* Other duties as assigned
|
Requirements |
Qualifications
* Proficient with MS Office applications
* Advanced Excel skills (pivot tables, formulas and macros)
* Familiarity with MS Access, Business Objects and/or SQL (oracle and/or sql server)
* Excellent interpersonal and communication skills (both verbal and written)
* Familiarity with Project Management concepts and able to drive initiatives to completion
* Desire to share ideas and think outside the box
* Aggressive approach to data analysis and reporting
* Committed to providing world-class service to our partners and customers
* Proven ability to work cross-functionally with all roles within the organization
* Ability to design new reports with a limited set of requirements
* Ability to respond to inquiries on their reports and explain findings
* Ability to apply data analysis to real-world business situations
* Ability to draw conclusions from reports and escalate issues to management
* Ability to manage projects with limited direction
* Ability to achieve deadlines while managing multiple and changing projects
* Ability to work in a highly collaborative team environment
* Flexibility to work extended hours and sometimes weekend hours
* Flexibility to travel (depending on assignment)
* Bachelor's degree from four-year college/university or equivalent work experience
* 2+ years in a Business Analysis role
Desired Experience
* Wireless industry experience
* Business and/or Functional Analysis experience
* Financial reporting experience
* Project Management experience
* Experience with analysis of software systems architecture
* Experience with enterprise software applications (POS, CRM, SAP, Content Management & Publishing, Billing Systems, etc.)
When asked "How did you hear about us?" please select the option "Other" from the list and type "LatPro" on the next open field.
|
|
