Description |
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
Position Purpose
This position administers all T-Mobile and mandated leave programs including administration of leave policies and documentation and tracking of all leave activity, ADA accommodations, compliance with federal, state, and local leave regulations, interaction with disability carriers and other internal departments, and directly responding to employee, management and HR inquiries. This position provides Customer Service that builds commitment and is focused on improvement of the Customer experience.
Position Responsibilities
Consistently administers the application of T-Mobile and mandatory leave programs, including personal and medical leaves, FMLA, state leaves, military, and jury duty leaves. Also ADA
accommodation requests. Provide accurate and timely maintenance of the leave tracking systems/database.
Direct point of contact for T-mobile employee's inquiries regarding LOA/ADA and other leave rights and policy. This position will maintain privacy while working with highly sensitive and confidential personal information on a daily basis.
Accurately determine federal and state leave eligibility and prepare employee LOA/ADA paperwork, communications and documentation. Evaluate LOA applications for completeness and accuracy. Make decisions to approve/deny, or prepare documents for consultation with the LOA Manager, the MRO and/or Legal Dept when appropriate for guidance.
Interact with disability vendor and other internal departments, such as payroll, legal and risk, to ensure timely processing of claims and payroll.
Conduct training on systems and processes when requested. Research and respond to all inquiries and issues received in the established mailboxes within the LOA Team. May be asked to collaborate with the Team or other Teams in creating best practices and/or create new processes or strenghten current processes.
Handle other duties as assigned by Manager.
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Requirements |
Position Requirements
Knowledge of federal, state, and local leave regulations.
Conversant with a centralized HRIS system such as SAP or PeopleSoft.
Demonstrated skill in written correspondence both through e-mail and formal letter writing.
Education and Experience
3 - 5 years of experience within HR, with 1-2 years of experience in administering mandated leaves.
4-year degree or equivalent experience with coursework that includes general business.
1-2 years prior experience in Customer Servicing roles/responsibilities.
T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce
When asked "How did you hear about us?" please select the option "Other" from the list and type "LatPro" on the next open field.
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