Description |
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
Specialist 1, Replenishment
Provide world class customer service and order processing to ensure that T-Mobile's Indirect Dealers and National Retailers have T-Mobile products in stock and available to our customer. Responsible for timely and accurate processing of customer orders in addition to meeting established metrics and service level agreements. Use judgment to address out of the ordinary issues. Build strong relationships with our customers both externally and internally to make certain that T-Mobile's dealer network has the necessary stock to support new customer acquisitions.
Primary Job Duties
Process orders accurately by verifying all information prior to releasing within SLA
Research and provide necessary information for held orders and missing credits.
Respond to customer order inquiries via phone, email or fax.
Generate daily and weekly operational reports and other adhoc reports as requested.
Maintain documentation for all orders and returns processed.
Assist team members acquire and apply knowledge.
Participate in projects as assigned
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Requirements |
Skills, Education and Experience:
Proficiency working in a Windows environment.
Ability to operate standard office equipment.
Professional written and verbal communication skills.
2 year degree or equivalent work experience.
1 to 2 years experience in supply chain/customer service environment
Bilingual/Spanish Preferred
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
When asked "How did you hear about us?" please select the option "Other" from the list and type "LatPro" on the next open field.
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