Description |
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
THE TEAM
Dealer Financial Services (DFS) is responsible for credit, risk evaluation, collections, and cash applications relating to equipment purchases made by T-Mobile's retail partners (indirect dealers). As a Financial Analyst II, you will be part of DFS' Strategic Support Team (SST), reporting to the Strategic Support Manager. This team provides analytical and operational support to drive insights and improvements into the department.
THE ROLE
This role supports the reporting needs of DFS including ownership of a host of existing reports and the development of new reports designed to enhance the department's understanding of its operations. A key focus of this role will be moving beyond just the reporting of data, to truly understanding what the data is telling us, and then communicating those insights throughout DFS utilizing a variety of channels.
The role will work cross-functionally within the department, striving to understand the data needs of the operations groups, and partnering with the applications team to craft solutions to meet the identified needs. Additionally, the role will participate in various department projects and provide backup coverage for other members of the SST.
Specific job responsibilities include:
* Generate monthly operational performance reports and analysis for DFS management
* Generate periodic scorecard metrics for functional leaders in DFS
* Alert management to KPIs that are outside of expected parameters
* Evaluate current reporting to identify areas of opportunity and assume a leadership role in driving reporting improvements
* Provide ad-hoc research and analysis as requested
SKILLSETS
The successful candidate will possess a strong customer service focus which will translate into providing accurate and timely data that meets the department's needs. Another key attribute will be a natural curiosity about what drives DFS' operational performance. Analytical dexterity and excellent communication skills will provide the ability to search out and dig up the information needed from disparate sources.
* Comfort in extracting, consolidating, and analyzing large sets of data
* Excellent interpersonal communication skills, both verbal and written
* Ability to positively interact with individuals at all levels of the organization
* Highly motivated, self-directed individual - seeks out new opportunities to meet the department's needs
* Manage multiple tasks and meet tight deadlines
* Willingness to quickly shift priorities in response to business demands
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Requirements |
QUALIFICATIIONS
* Advanced Excel skills (pivot tables, formulas, macros, charting, etc.)
* Familiarity with MS Access, Business Objects, and/or SQL
* Familiarity with SAP reporting or other enterprise software application packages -COGNOS, Hyperion, etc.
* Flexibility to work extended or weekend hours (on occasion, as needed)
* Flexibility to travel (on occasion, as needed)
* Bachelor's degree from four-year college/university or equivalent work experience
* 2+ years of analytical experience
* Wireless industry experience preferred
When asked "How did you hear about us?" please select the option "Other" from the list and type "LatPro" on the next open field.
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